GreenGeeks aims to provide the highest quality web hosting for customers hosted on our web hosting platform. To help achieve this goal, we routinely monitor our network for excessive resource usage as per our Terms of Service. Accounts found to exceed these limits may receive an alert notification.
I got an alert about resource usage on my account; what does this mean?
In most cases, GreenGeeks alert notifications are simply a courtesy to make you aware of any potential problems before they affect your website.
It may help to think of it as a “check engine” light for your car but for your GreenGeeks Account. So, if you receive a resource usage alert, don’t panic!
What are the types of alerts?
GreenGeeks currently monitors all accounts for excessive usage of inodes, computing resources, and network bandwidth and other items under our Acceptable Use Policy.
More information on inodes and the resource issues that come from excessive inodes, or other resource usages, can be found below:
How will I receive these alerts?
If your account is using excessive resources, you’ll be notified via your GreenGeeks Dashboard. In addition, a corresponding email will be sent to the registered email address on file for the GreenGeeks account with similar information.
What are my options after receiving a GreenGeeks Resource Alert?
There are several options that you can take to resolve the resource alert, depending on the type of alert. Note that all of these options are available from within your GreenGeeks Account.
1) Self Resolve – Resolving the alert by reducing your usage below the threshold.
For an inode alert, the easiest way to resolve the issue is to delete any old files you are no longer using. This includes any emails that are older than 30 days, the trash or spam folders in your email accounts, duplicate directories, website backups, or unused websites that you may have forgotten about.
Once you are below the alert limit, the alert is marked as Resolved automatically.
2) Upgrade Your Account – Depending on your total usage, there is more than likely an upgrade solution available.
You can reach out directly to our Sales team via your GreenGeeks Account for possible upgrade solutions from the Resource Alert section of your GreenGeeks Account.
3) Have GreenGeeks Help – Our team is more than happy to assist in reviewing your account and providing more information.
Our team can take a closer look as sometimes files may be hiding where we least expect them to be, or an alternative solution may be available.
You can open a Support ticket directly via the Resource Alert section of your GreenGeeks Account.
Can my account be suspended for exceeding resources?
Yes. GreenGeeks will make every effort to allow you to continue to use the service, however in certain scenarios, to ensure the performance and reliability of our service for you and other customers, your account may be suspended for excessive use.
Rest assured, even if your account has been restricted or suspended, our team will still be more than happy to assist you in resolving your resource usage issues.
Simply reach out to our team via your GreenGeeks Dashboard, via the Resource Alert section as explained above, and our team will be able to assist you further.
What happens if I don’t take action on these alerts?
Your account may be suspended, or have HTTP access blocked by our automated monitoring systems for not taking action regarding an Active alert.
This means you must resolve any Active alerts, or reach out to GreenGeeks for assistance in a timely fashion to prevent any interruption in service.