Server uptime is something we here at GreenGeeks take very seriously. A little too serious, and its proven to be very good for us and our customers. We guarantee that we’ll be up 99.9% of the time, however we’re always working around the clock to make sure it’s even better then that. A lot of work goes into making sure of that, including unique proprietary tools that puts us further ahead from our competitors.
“The other guys…”
Many web hosting companies check their servers 1, 3, 15 or even as high as 30 minute intervals to ensure their servers are responding. If you stop to think about it, with check intervals as low as a minute, sites could be down and the hosting company would not know for 60 seconds, only then would they be notified to begin resolving the issue. An entire minute is pretty long these days. I’ve even seen some hosting companies have internal (on-network) monitoring and I don’t have to go into detail why that’s not smart. I’ve seen a lot of questionable methods and that’s why we strongly believe that experience goes a long way.
“10 Second check intervals and not 1 minute.”
At GreenGeeks, we monitor our servers every 10 seconds from multiple locations around the globe to ensure that we’re up and running. We also run health checks, to make sure FTP, HTTPD, MySQL and other critical services are running and functioning properly. If in the event there is a service failure (it does happen), our 24/7/365 NOC is notified and action is taken immediately to isolate and resolve. From what we have seen, in most cases, issues are isolated and resolved within 30-40 seconds, whereas the competition still hasn’t even realized they are having issues.
This is one of the many reasons, why hosting with GreenGeeks is simply a smart choice! It’s also made it very easy on the staff to be able to continue to provide customer support versus having to deal with “downtime complaints”.
Karl